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Senior Account Manager Auckland, North Island, New Zealand · Client Service
Description Since our founding we have been among New Zealand's most influential and successful creative agencies, with strong year on year growth (37 people and counting), a multitude of awards and a growing reputation as New Zealand's leading independent agency.
Many of NZs most prestigious clients entrust Little Giant with their ideas and innovation work including Fairfax, Fonterra, AirNZ, BNZ, Rocketlab and Spark to name a few.
At Little Giant you will get exposure to work that is at the cutting edge - in an environment that champions creativity and thought leadership - within a company that has true global ambitions. Working for Little Giant makes for a career enriched with learning, achievement, opportunity and a bunch of really good times.
WHAT WILL YOU BE DOING?
Senior Account Managers are the main point of communication for clients during projects & campaigns, ensuring all clients needs are anticipated and met and their overall experience with the agency is enjoyable. When there is one you will work with and provide leadership & guidance for the Account Manager to coordinate the day to day of a project internally. You will serve as the senior partner and confidant for clients, ensuring both the quality of relationship and work product. You will identify clients needs and work with both clients and various Little Giant teams to understand, define and build effective solutions that generate measurable results. This includes unlocking new business opportunities with new and existing clients working with your Account Director and Head of Client Services in doing so. This position collaborates with multiple project teams across client service, creative and technical capabilities. Our Senior Account Managers provide unique oversight and perspective to maintain a common goal while increasing knowledge, communication, and awareness between team members and the client.
Manage the day to day agency and client relationship. Communicate regularly on project progress, set expectations correctly, gather feedback and generally ensure the client’s interactions with the agency are enjoyable. Senior confidant and partner for our clients. Ensure the quality of the relationship and the work of the product. Actively identifying how we can support our clients in and unlocking new business opportunities. Mentor and support Account Management and Account Executive positions within the team. Manage project profitability and performance; develop and negotiate statements of work, and ensure the work is delivered on budget.
Manage projects internally through the agency’s various departments in order to provide clients with a comprehensive, consistent and cohesive agency effort that delivers world class work on budget. Maintain strong ongoing relationships with client leads, introducing new opportunities accordingly. The end goal is growing/developing long-term DAOR (Digital agency of record) relationships. Assist with Account Directors in developing high level client engagement strategies. Where required work with department heads, and project teams to execute plans. Assist Account Directors in developing new business for the agency via new business pitches, RFP responses and incoming leads.
Requirements An understanding of web development technology and processes. We are a digitally-led agency so most of our work involves technology in some form, you should have a strong base understanding of technology and it's design lifecycle. 3+ years experience in client service organisations, preferably on projects with an advertising, brand or technology focus. Extremely self confident with the ability to interact in a positive and engaging manner with clients across all levels of an organisation, from CEO to Administration. The ability to manage a variety of projects for some of NZ's largest brands and organisations. You need to have a sharp mind, a strong work ethic and have a good attention to detail. An understanding of brand strategy and creative processes An understanding of digital advertising and social media channels and the opportunities available through each. A willingness to learn and a thirst for knowledge, success and recognition. We’re a fast growing agency and we want a person who is going to not only help us grow, but grow with us.
Benefits Get paid what you are worth. We offer rewarding annual salary packages typically above market rates. We want the best people and understand these people should be compensated appropriately for their performance. Put yourself in a position for long term career progression. The long term potential with Little Giant is exponential, we have huge plans, are one of NZ's fastest growing companies and are still in our infancy. We are looking for talented individuals to develop into leadership positions as the company expands here and internationally. Work within a social and fun company culture. We have carefully built a team of empathetic and caring individuals who genuinely enjoy spending time together inside and outside the office. The company invests heavily in staff entertainment and perks to facilitate this social culture. Work with a world class team. We are extremely careful about who we hire - forsaking growth for the sake of quality - this means no dead weight, everyone you’ll be working with is extremely talented at what they do and is committed to the company and the work we produce. Work in a beautiful, creative & spacious office. Our offices are located in Auckland CBD. We have a large character space with natural light, playful furnishings & state of the art workstations. We have worked hard to design a creative environment that contributes to our world class work.
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